Terms of Service

1. About Us

Atlas Luxury Transfers is the trading name of COMPANY TRENTIEME, a private chauffeur and excursion company registered and operating in Morocco, headquartered in Agadir. We provide premium door-to-door transfers, airport pickups from Agadir Al Massira (AGA), and curated day excursions throughout the Kingdom of Morocco.

2. Booking Process

All bookings are made as requests. Submitting a booking form on our website does not constitute a confirmed reservation. A booking is only confirmed once you receive an explicit written confirmation from our team via WhatsApp or email.

• We aim to confirm all booking requests within 2 hours of submission.
• For requests made outside business hours, confirmation will be provided the following morning.
• You are responsible for providing accurate journey details. We are not liable for service failures resulting from incorrect information supplied at the time of booking.

3. Pricing & Payment

Prices displayed on our website are per vehicle, not per person, and are based on standard routes and vehicle categories. Your final price is fixed at the moment we confirm your booking and does not change afterwards.

• You pay your driver in cash on the day, in euros or Moroccan dirham. There is no prepayment, no deposit, and we never ask for card details.
• Prices are quoted in Euros (€). Payment in dirham is accepted at the exchange rate agreed when your booking is confirmed.
• Prices are inclusive of the vehicle, fuel, driver, and standard tolls. Extras such as significant detours, additional stops or waiting time beyond the included allowance may incur additional charges agreed in advance.
• Custom route pricing, long-distance journeys, chauffeur-at-disposal and fleet enquiries are quoted individually and subject to availability.

4. Cancellation, Refunds & Modification

5. Client Responsibilities

• Be ready at the agreed pickup location at the confirmed departure time. A 30-minute waiting allowance is included for airport pickups. Give us your flight number when you book and we track it and allow for delays. Standard pickups include a 10-minute waiting allowance.
• Luggage is limited to what can reasonably fit in the booked vehicle. For oversized or excess luggage, please inform us at the time of booking.
• Passengers must wear seatbelts at all times. Behaviour that endangers the driver or other passengers may result in termination of the journey.
• Eating, smoking, and consumption of alcohol inside the vehicle is not permitted without prior agreement.
• Passengers are responsible for any damage caused to the vehicle during the journey.

6. Limitation of Liability

Atlas Luxury Transfers shall not be liable for:

• Delays caused by traffic, road conditions, weather, or circumstances beyond our reasonable control.
• Missed flights, connections, or appointments resulting from delays beyond our control.
• Loss or damage to personal belongings, luggage, or valuables during the journey. We recommend appropriate travel insurance.
• Indirect or consequential losses of any kind.

Our maximum liability in respect of any single booking is limited to the agreed price of that specific service.

7. Force Majeure

Neither party shall be held liable for any failure to perform obligations resulting from circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, border closures, strikes, or pandemic-related restrictions. In such cases, we will work with you to reschedule at no additional cost.

8. Excursions

Excursions include private transport, a professional chauffeur and hotel pickup, as specified in the individual excursion description. Unless explicitly stated, lunch, drinks, site entrance fees and any extra activities are not included.

• Itineraries may be adjusted for safety or operational reasons. We will inform you of any significant changes in advance.
• Participation is at the client's own risk. Clients with health conditions that may be aggravated by certain activities should inform us prior to booking.

9. Governing Law & Disputes

These Terms of Service are governed by the laws of the Kingdom of Morocco. Any dispute arising from the use of our services shall first be addressed through direct communication. If unresolved, disputes shall be subject to the jurisdiction of the competent courts in Agadir, Morocco.

10. Changes to These Terms

We reserve the right to update these terms at any time. The latest version will always be available on this page. Continued use of our services following any update constitutes acceptance of the revised terms.

11. Contact

For any questions regarding these terms, please reach out: